Privacy Policy

Effective Date: 26 Dec 2025

MYKN (“we”, “our”, “us”) operates an e-commerce platform providing online shopping and delivery services through its Customer App, Delivery Partner App, and Website (collectively, the “Services”).

This Privacy Policy explains how MYKN collects, uses, shares, and protects personal information of Customers and Delivery Partners, in compliance with Google Play Store Policies, applicable Indian laws, and data protection standards.

By using MYKN, you agree to this Privacy Policy.

1. Information We Collect

A. Customer Information

We may collect the following information from customers:

1. Full Name
2. Mobile number
3. Email address
4. Delivery & billing address
5. Order details and purchase history
6. Payment information (processed securely via third-party gateways)
7. Customer support communications
8. Device information (device model, OS, IP address)

B. Delivery Partner (Delivery Boy) Information

We may collect:

1. Full Name
2. Mobile number
3. Email address
4. Profile photo
5. Vehicle details
6. Government-issued ID (for verification purposes only)
7. Driving license (where applicable)
8. Bank account details (for payouts)
9. Location data (foreground & background)
10. Delivery history and performance data

C. Location Information (Important – Play Store Compliance)

Customer App

1. Location is collected only when the app is in use
2. Used to:
3. Show nearby services
4. Provide accurate delivery address
5. Track order delivery

Delivery Partner App

1. Foreground & Background Location Access
2. Used strictly for:
3. Assigning delivery orders
4. Real-time order tracking
5. Navigation and route optimization
6. Proof of delivery
7. Ensuring service quality and safety

📌 Location data is never sold or used for advertising.

2. How We Use Information

We use collected data to:

1. Process and deliver orders
2. Assign and manage deliveries
3. Enable secure payments and payouts
4. Provide customer support
5. Improve app functionality
6. Prevent fraud and misuse
7. Comply with legal obligations
8. Ensure platform safety and trust

3. Data Sharing & Disclosure

We may share data only with:

1. Payment gateways
2. Delivery & logistics partners
3. Government authorities (if legally required)
4. Technology service providers (cloud, analytics)

🚫 We do NOT sell personal data to third parties.

4. Data Security

MYKN uses:

1. Secure servers
2. Encrypted communication
3. Restricted data access
4. Regular security updates

While we take strong precautions, no system is 100% secure.

5. Data Retention

1. Customer and Delivery Partner data is retained only as long as necessary
2. Data may be retained longer if required by law or dispute resolution

6. User Rights

Both Customers and Delivery Partners have the right to:

1. Access their personal data
2. Update or correct information
3. Request account deletion
4. Withdraw consent (where applicable)

Requests can be made via the contact details below.

7. Account Deletion

Users can request account deletion by:

1. Using the in-app option (if available), or
2. Emailing us at the contact address below

Upon deletion request, data will be removed except where legally required.

8. Children’s Privacy

MYKN services are not intended for children under 18 years of age.

We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be reflected with a new “Last Updated” date.

Continued use of MYKN means acceptance of the revised policy.

10. Contact Us

For any questions or privacy concerns:

MYKN

📧 Email: contact@mykn.com

📍 Address: Maharastra